Shipping policy

Thank you for shopping with Dynasty Gold Limited. As a professional supplier of fashion bag collections for global clients, we focus on standardized order handling, shock-resistant packaging and reliable cross-border logistics to ensure all orders are delivered accurately, in pristine condition and within a reasonable delivery period.

1. Order Processing Time

After receiving your official order confirmation, our team will complete internal inspection, sorting and packaging work within 1-3 business days, excluding weekends and Hong Kong statutory public holidays. Order processing duration may be extended during peak sales seasons due to surging order volumes. We will send timely email alerts to customers if notable shipping delays occur.

2. Shipping Rates and Delivery Estimates

All shipping fees applicable to your purchase will be automatically computed and clearly shown on the checkout page before payment is completed, ensuring full pricing transparency for all logistics services.
Estimated delivery times:
Standard Shipping: 16 business days
All stated delivery times are estimated values only. Actual arrival schedules may be affected by courier operational delays, customs clearance audits, adverse weather conditions, regional logistical bottlenecks and official holiday arrangements.

3. Shipment Confirmation and Order Tracking

Once your bag order is dispatched from our local warehouse, you will receive a formal shipment confirmation email containing exclusive tracking numbers and parcel access links.
Tracking status and real-time logistics data will generally be updated and available for online monitoring within 24-48 hours after the logistics carrier completes parcel collection.

4. Incorrect Address Liability

Customers are required to verify and confirm the full accuracy and completeness of recipient shipping information during the checkout process.
Dynasty Gold Limited shall not undertake any responsibility for misdelivery, delivery failure or returned parcels caused by wrong or incomplete address details provided by customers. Any packages returned due to address errors will incur additional reshipping fees, which shall be borne solely by the purchaser.

5. Lost Package Procedures

If your parcel is deemed lost during cross-border transit, please reach out to our customer support team within 7 days of your expected delivery date. Our professional logistics team will launch a formal investigation and follow up on your case without delay.

6. Damaged Goods & Product Care Notice

If your bag items arrive with structural damage, surface defects or torn packaging upon receipt, please contact our support team within 48 hours after delivery. You are required to provide clear photos of damaged goods and original packaging for official verification.
Each bag product is attached with dedicated maintenance guidelines for daily use and storage. Dynasty Gold Limited is not liable for product damage caused by improper maintenance, unauthorized modification or human misuse of the merchandise.

7. International Customs and Shipping Terms

All international shipments may be subject to import duties, customs taxes and clearance fees imposed by the destination country’s local authorities. These extra charges are the exclusive responsibility of the customer and are not included in product prices or standard shipping fees.

8. Contact Information

For any questions, suggestions or after-sales inquiries regarding this Shipping Policy and your order logistics status, please get in touch with us via the official channels below:
Trade Name: Dynasty Gold Limited
Phone number: +8522725 0232
Email: support@narrativetails.shop
Physical address: Shop A, G/F., King Wah Building, 63-67 Ting On Street, Ngau Tau Kok, Kwu Tung, New Territories